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Boston Commuter Service


Boston Commuter Service FAQs
  1. Does the Commuter Bus commute passengers from Boston to Andover, Lawrence and Methuen in the Morning hours?
  2. What do I do if the bus hasn't arrived at my stop at the scheduled time?
  3. Do I have to call and schedule a ride?
  4. Can I purchase a monthly pass at one of the bus stations and use it on the commuter bus?
  5. How many passengers does the Boston Commuter Bus hold?
  6. Are the Boston Commuter Buses accessible for persons in wheelchairs?
  7. How do I catch the Commuter Bus?

  1. Does the Commuter Bus commute passengers from Boston to Andover, Lawrence and Methuen in the Morning hours? (Back to Top)
    • No, only on afternoon runs.  Buses go out of service in Boston on morning runs.

  2. What do I do if the bus hasn't arrived at my stop at the scheduled time? (Back to Top)
    • Call our customer service number, 978-469-6878, option 2, you can also find this number on the back of the schedule or on your 10-ride ticket, to to find out the status of the bus. If calling before 8 am or after 5 pm, call 978-468-6878 ext. 144. 

  3. Do I have to call and schedule a ride? (Back to Top)
    • No, just go to one of the commuter bus stops as stated on the schedule and wave the bus down.

  4. Can I purchase a monthly pass at one of the bus stations and use it on the commuter bus? (Back to Top)
    • No, monthly passes are only to be purchased for our fixed route services.  We do sell 10 ride passes which can be purchased on the commuter bus.

  5. How many passengers does the Boston Commuter Bus hold? (Back to Top)
    • Our commuter buses are 40 feet long and hold 48 people without a wheelchair.  With a wheelcair on board our buses hold 45 passengers.

  6. Are the Boston Commuter Buses accessible for persons in wheelchairs? (Back to Top)
    • All MVRTA buses, including the Boston Commuter Buses, are wheelchair accessible and are equipped with lifts

  7. How do I catch the Commuter Bus? (Back to Top)
    • The Boston Commuter Bus operates on a flag/wave down policy and has fixed stops.  A flag/wave down policy is where you wait for the bus on the correct side of the road that the bus will be traveling as defined by the schedule, as the bus approaches simply wave to the bus driver who will then stop in a safe location so that you  may board.  Although the bus driver will stop for customers along the route, there are certain locations that are not safe for the bus to stop at.  Please email marketing for more information on "no stop" zones on the Boston Commuter Bus, or call 978-469-6878 option 2.
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