> Special Services
> Boston/Peabody Medi-Ride
Brochure in English
Brochure in Spanish
Each Monday, customers who live in the Greater Haverhill service area will be served with one vehicle traveling to Peabody and the Lahey Clinic and one vehicle traveling to Boston medical centers. The Greater Haverhill service area includes the Cities and Towns of Haverhill, Groveland, Georgetown, Merrimac and Boxford. Pickups and drop-offs will only be made at the following locations:
· Haverhill Council on Aging, 10 Welcome Street, Haverhill
· Groveland Council on Aging, 183 Main Street, Groveland
· Georgetown Council on Aging, 1 Library Way, Georgetown
· Merrimac Council on Aging, 100 East Main Street, Merrimac
· Boxford Council on Aging, 4 Middleton Rd., Boxford
Each Tuesday, customers who live in the Greater Lawrence service area will be served with one vehicle traveling to Peabody and the Lahey Clinic and one vehicle traveling to Boston medical centers. The Greater Lawrence service area includes the Cities and Towns of Lawrence, Methuen, North Andover and Andover. Pickups and drop-offs will only be made at the following locations:
· Methuen Senior Center/COA, 77 Lowell Street, Lawrence
· Lawrence Council on Aging, 155 Haverhill Street, Lawrence
· North Andover Senior Center/COA, 120 Main Street, North Andover
· Andover Council on Aging, 36 Bartlet Avenue, Andover
Each Thursday, customers who live in the Greater Newburyport service area will be served with one vehicle traveling to Peabody and the Lahey Clinic and one vehicle traveling to Boston Medical Centers. The Greater Newburyport service area includes the Cities and Towns of West Newbury, Newbury, Newburyport, Salisbury and Amesbury. Pickups and drop-offs will only be made at the following locations:
· West Newbury Council on Aging, 381 Main Street, West Newbury
· Newbury Council on Aging, 63 Hanover Street, Newbury
· Newburyport Council on Aging, (street address), Newburyport
· Amesbury Council on Aging, 9 School Street, Amesbury
· Salisbury Council on Aging, 43 Lafayette Road, Salisbury
Boston hospitals and medical centers to be served include:
· Massachusetts General Hospital, 55 Fruit St.
· Mass Eye and Ear Infirmary, 243 Charles St.
· Shriner’s Burn Institute, 51 Blossom St.
· Spaulding Rehabilitation Hospital, 125 Nashua St.
· Boston Medical Center, 1 Boston Medical Center Place
· Tufts New England Medical Center, 800 Washington St.
· Tufts Floating Hospital for Children, 755 Washington St.
· Beth Israel/Deaconess Medical Center, 330 Brookline St.
· Brigham and Women’s Hospital, 75 Francis St.
· Tufts School of Dental Medicine, 188 Longwood Ave.
· Children’s Hospital, 300 Longwood Ave.
· Dana-Farber Cancer Institute, 44 Binney St.
· Joslin Diabetes Institute, 1 Joslin Place
Days and Hours
· Monday – Greater Haverhill
· Tuesday – Greater Lawrence
· Thursday – Greater Newburyport
On days their geographic area is served, customers should make medical appointments in Boston that start only between the hours of 11:00 AM and 1:30 PM. All customers will ride the AM van trip to Boston, scheduled to depart the last COA pickup point at 9:30 AM and to arrive in Boston by 10:30 AM. Passengers with the earliest appointments will be dropped off first. The MVRTA van will begin circulating at 2:00 PM in Boston to pick up persons having completed their appointments, departing Boston no later than 3:30 PM.
On days their geographic area is served, customers should make medical appointments at the Lahey Clinic that start only between the hours of 10:30 AM and 2:00 PM. All customers will ride the AM bus trip to the Lahey Clinic - Peabody, scheduled to depart the last COA pickup point at 9:30 AM and to arrive at the lahey Clinic by 10:15 AM. The MVRTA bus will depart the Lahey Clinic no later than 3:00 PM. Depending on the appointment times for passengers scheduled each day, a mid-day return trip between 12:00 noon and 1:00 PM may be scheduled for customer convenience.
Rate of Fare
The rate of fare for all MVRTA Special Services eligible individuals will be $8.00 cash one-way or $16.00 cash round-trip. The Medi-Ride service is supplemental to MVRTA’s safety-net ADA service, consequently no discount is offered ADA-eligible individuals. Any customer may have one companion accompany them for a fare of $4.00, on a space-available basis. Persons planning to travel with a companion must state so when making the reservation so MVRTA may ensure space is available.
MVRTA’s Medi-Ride Service will be operated using wheelchair-lift equipped vans that are similar to the vans used in MVRTA Special Services service.
Anyone who is registered as a MVRTA Special Services customer, whether ADA-qualified or non-ADA (i.e., a Senior Citizen), will be eligible for the MVRTA Medi-Ride Service. ADA-eligible individuals will have reservation priority.
All MVRTA Medi-Ride customers must be pre-registered in order to use the service. Current MVRTA Special Services customers are already registered. Customers who are not current MVRTA Special Services users must register with the MVRTA Office of Special Services at telephone (978) 469-6878, “Option 3”. Registration must be completed and the data entered in MVRTA’s reservations system prior to any reservation for the MVRTA Peabody/Boston Medical Service being accepted. Customers should allow at least three weeks for the application to be processed and approved.
How a Customer Makes a Reservation
MVRTA Special Services customers may make a reservation for the service by calling the MVRTA Office of Special Services at telephone (978) 469-6878, “Option 3”. Reservations may be made no more than 14 days in advance of the date of service, but at least one week (seven days) prior to the day of the trip. The Reservationist taking the trip request will record the date of travel, where the customer will start the trip, which medical center the customer will be going to, the time of the appointment, and the physician’s or medical center contact information. All of this information is very important in the scheduling of service.
Three days prior to the customer’s appointment, the MVRTA Office of Special Services will call the customer to verify the appointment and give an estimated pickup time at the customer’s origin. Please be ready 15 minutes before the time given. Be advised that the van could be up to 15 minutes late.
The Medi-Ride service will be supported with a federal “New Freedom” grant secured by MVRTA to respond to many requests for expanded service coming through the Councils on Aging. MVRTA proposes to partner with area COAs in order to make the service successful. MVRTA will publish a service brochure and do mailings to registered Office of Special Services customers. Councils on Aging can help by:
· Have assigned staff who understand the service and can explain it to members needing assistance;
· Assisting in distributing information;
· Providing regular feedback received from customers on how the service is perceived;
· Assist MVRTA in resolving any real-time problems encountered by members; and
· Assisting to administer periodic customer surveys regarding the Medi-Ride service.