Are the Buses wheelchair accessible?
The MVRTA’s policy for governing the ADA DOT requirement to transport any wheelchair that does not exceed the capacities of the vehicle and its equipment (lift/ramps) is: Drivers must transport all passengers in wheelchairs whose combined weight and dimensions do not exceed the capacities of the vehicle and its equipment. Please note that if the combination of the customer and wheelchair/scooter exceeds the lift capacity, we may not be able to accommodate your trip.
What do the numbers on the maps in the schedules mean?
The numbers represent time points on the route, this means that at the time under the designated number you will see the bus drive by, for example if time point 4 has 5:45pm under it, the bus will go by that designated area at 5:45pm, give or take a minute or two.
Does the MVRTA have fixed stops?
The MVRTA does not have any fixed stops, we run on a flag down policy.
What does Flag Policy mean?
A flag policy is when a person/persons wishing to board the bus waves to the bus operator as the vehicle is approaching. You must be on the same side of the street as the bus and in a safe spot.
Since the bus does not have fixed stops, how do I let the driver know when I need to get off the bus?
When you see the bus is nearing your destination point, you should press the signal tape that runs vertically between the windows to let the bus driver know that this is where you want to get off.
What is a No Stop Zone?
A No Stop Zone is an area that the MVRTA has designated as too dangerous or unsafe for the bus to stop at, therefore passengers can not get on or off the bus within this No Stop Zone.
How does the Pulse System work?
The Lawrence based routes all work on a pulse system. The way it works is that the Lawrence based routes all leave Buckley at the same time and then all return around the same basic time. The Pulse System allows passengers to transfer to their next bus easily due to not having to wait for a long time to make a transfer.
Does the bus have bicycle racks?
No, however bikes are allowed on the bus as long as there is space available and are secured to the wheelchair restraint system. If a passenger comes on the bus who is disabled and in need of the wheelchair restraint system, the bicyclist must remove the bicycle and disembark the bus. In the event that this should occur, the MVRTA will make every effort to accommodate the bicyclist and if necessary reimburse the fare paid.
What is a transfer?
Depending on your final destination, you may need to travel on more than one bus. As long as you are traveling in the same direction you may request a transfer from the bus driver. You will need to pay your fare on the first bus you board and then ask the driver for a transfer when you are paying your fare. If you are paying with a Tap and Ride Card, your transfer will be automatically added to your card. The transfer is provided to you at no cost, and is only good on one continuous trip to another connecting bus. They are not valid on the return trip.
How do I pay my fare?
Charlie Card: When you first board the bus, tap your card to the orange target on the farebox. The proper fare will be deducted from your card. If you have a monthly pass on your card, the machine will reconize it and allow you to ride.
Cash: When you first board the bus, place the fare into the fare box. Although paying the fare with exact change is encouraged you may insert an amount that is more than the required fare. In such a case the bus driver will prompt the farebox to issue you a change card, which will subtract the required fare and show the balance of the amount inserted. Change cards can be used towards payment of future fares aboard MVRTA buses.