What you need to know to ride the bus

Riders are required to wear face coverings on public transit, in public spaces where social distancing isn’t possible, including enclosed or semi-enclosed such as Buckley Transportation Center in Lawrence and Haverhill Transit Center, and should maintain as much social distance as possible while on MVRTA buses.

Riders must be traveling to an essential destination such as clinics, hospitals, pharmacies, grocery stores, banks, and work.

Riders have to board/deboard using the rear doors of the buses, unless needed, and space their seating accordingly. Passengers with disabilities and the elderly will still be allowed to use front door entrances when needed. 

Riders are required to exit the bus at the end of its route and may not re-board the same vehicle for return trip.  Multiple or consecutive round trips are not permitted and riders who appear to be loitering on the bus will be asked to deboard.

No standees are permitted on buses.

Please know that we take our responsibility to keep Massachusetts safe very seriously.  Be assured we have taken the following steps to comply with state mandatory safety standard for workplaces

  • Workers are wearing face coverings and we’ve put social distancing measures in place.
  • We provide hand washing capabilities and we are regularly sanitizing high-touch areas.
  • Our staff has received training regarding social distancing and hygiene protocols.
  • We have established thorough cleaning and disinfecting protocols.

We ask you to do your part as well by wearing your face mask and maintaining social distance.

We will update this page as conditions change.

Service reductions

Weekday service:

  • The last bus leaving Buckley for the routes 01, 32, 33, 34, 35, 36, 37, 39A, 39B, 40 & 41 will be at 6:00 PM
  • The last bus leaving the Robert Kennedy Bus Transfer Center (Lowell) for the route 41 will be at 6:00 PM
  • The last bus leaving Haverhill Transit for the routes 13, 14, 15, 16 & 18 will be at 5:00 PM
  • For the route 21:  the last bus leaving Chestnut Court will be at 5:00 PM and it will end at North Andover Mall at 5:25 P.M.
  • For the route 51/54:
    • The bus that leaves Haverhill Transit at 2:00 P.M. will be ending at Haverhill Transit at 5:24 P.M.
    • The bus that leaves Haverhill Transit at 3:10 P.M. will end at Stop & Shop at 5:50 P.M.
    • The bus that leaves Haverhill Transit at 4:20 P.M. will end at Salisbury Beach at 5:55 P.M.
  • Boston Commuter service has been cancelled.
  • Last scheduled pick up time for ADA will be at 6:00 PM.

Saturday service:

  • Fixed routes and EZ Trans will run on a Sunday schedule (9:00 AM – 5:00 PM).

Sunday service:

  • Fixed routes and EZ Trans Sunday service will be cancelled.

Main Office at 85 Railroad Ave hours

Fixed Route Bus & STS Van Ticket sales, employment applications, and other transactions handled at the reception desk must be conducted between 9 am and 12 pm Tuesday or Thursday.  All other visitors to the main office must schedule an appointment with a manager.  Phone lines will remain open from 8:00 am – 5:00 pm, Monday – Friday for both Fixed Route and STS calls.

We are following the procedures and guidelines recommended to all agencies from the US DOT and the CDC

  • The MVRTA Maintenance Team is sanitizing all vehicles each night.
  • Operators and supervisors have all been provided training on how to protect themselves from the virus in the last two weeks. The training was mandatory.
  • New and updated memos from the CDC continue to be posted on how everyone can protect themselves. These memos and updates will be posted at MVRTA transit centers, Buckley, McGovern, Washington Sq. Haverhill and Amesbury.
  • MVRTA’s Operations team has developed procedures should staff become infected; how to protect themselves and others from spreading infection.
  • All bus and van drivers carry pocket size hand sanitizer since soap and water is not available on the road. Sanitizer products are available to all staff.
  • Hand sanitizer stations are located in the MVRTA administration office lobby and transit centers. These are available to the public.
  • Finally use common sense, wash your hands frequently, stay home if you are sick, seek medical attention if your symptoms become severe.


Face cover required – EFFECTIVE: MAY 6, 2020 (PDF)

Service reductions – EFFECTIVE: APRIL 19, 2020 (PDF)

Reduced office hours – EFFECTIVE: MARCH 28, 2020 (PDF)

Changes to Saturday service – EFFECTIVE: MARCH 23, 2020 (PDF)


Safety Standards for workplaces flyer (PDF)

No standees permitted on buses flyer (PDF)

Safe Travels flyer (PDF)

Novel Coronavirus COVID-19 flyer (PDF)

If you are sick and have a cough, cold, fever, or having symptoms of Covid-19, do not take MVRTA transit service.  If urgent medical care is needed, use a personal vehicle or call an ambulance to get to the provider’s location.